People, Technology, Facilities and Expanding our Global Presence – Workplace Options, a History of Investment
Workplace Options was founded in 1982 with a primary focus on work-life services and US corporate training. Back then, much of our staff worked to help workers locate affordable, licensed child care providers, so new parents would be able to continue working after maternity leave.
Over the years, we have identified opportunities to help larger groups of people with investments in our people, our technology, our facilities and our ability to serve organisations and individuals around the world.
Each step of the way, our decisions and investments are guided by our desire to provide the highest quality and most effective wellbeing services to more employees and organisations around the world. By reinvesting our profit back into our team, our technology and our service centres, we have grown to become the world’s largest provider of integrated employee wellbeing services.
1982: Workplace Options is founded in Raleigh, N.C, as a provider of work-life consultancy services and training to U.S. corporations.
Growing Our Network
1997: The organisation launches a new business model focusing exclusively on resource and referral solutions for EAP partners and third-party organisations. Workplace Options also begins delivering wellness and global EAP services.
Expanding Our Offering
2002: Workplace Options introduces the partnership integration model to the EAP industry, while also launching the employee wellbeing world’s first live-chat service, LiveConnect.
2005: The organisation acquires Work-Life Benefits and assumes management of all U.S. operations, creating a strong, deep network of affordable work-life products and services.
Going Global and Breaking New Ground
2006: To expand beyond the U.S., Workplace Options acquires UK-based Employee Advisory Resources, a leading provider of global employee wellbeing services.
2007: The organisation expands to Ireland through the acquisition of EAP Solutions, and opens a new Irish national headquarters in Clonskeagh, Dublin, The same year, Workplace Options moves into its current global headquarters in Raleigh, N.C. and officially becomes a 24/7 operation.
2010: Workplace Options establishes a new Global Service Centre to meet growing demand in Toronto, Canada, while also unveiling the industry’s first iPhone application, iFindCare.
2011: Two new service centres in Virginia are opened and a dedicated team is formed to serve U.S. military members and their families through a specialty service.
2012: The organisation launches a new global service centre in Singapore, strengthening the organisation’s global presence and ability to serve the Asia market.
2013: New Global Service Centres in Tokyo, Japan, and Lisbon, Portugal expand Workplace Options global service capabilities. The organisation also creates a dedicated practice for certified wellness coaches to meet growing global demand.
2014: New service centres in Seattle, Washington, Bangalore, India, and Jakarta, Indonesia add more options for global organisations looking for employee support. This year also saw the official introduction of the industry’s first face-to-face counselling mobile application, iConnectYou.
2015: Workplace Options introduces UCMS as the first case-management system designed by the employee wellbeing industry for the employee wellbeing industry. A new Global Service Centre in Lille, France, is established strengthening the organisations commitment and ability to serve organisations and individuals across Europe.
2017: Global Expansion continues with new global service centres in Dubai, United Arab Emirates, and Shanghai, China. The organisation moves its India operations into a new, larger national headquarters in Bangalore. Acquisitions of ICAS France and ICAS Belgium, and assumption of the operation of Service Centres in both countries bolstered Workplace Options’ capabilities in Europe.
Today: Through a wide variety of services, including work-life, wellness coaching, global EAP, domestic EAP support, critical incident response, and customised training programmes, we serve more than 65 million employees across 100,000+ organisations and 200+ countries and territories worldwide.
Our ongoing commitment to investment, innovation, and improvement helps us achieve our goals. We continue to strive to help more employees become happier, healthier, and more productive at work and throughout their lives.